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AVINASH REDDY Email: amirkhan@yahoo.co.in Contact No: 90000000000

CAREER OBJECTIVE:

To attain a challenging job in a dynamic and growth oriented organization where I can utilize my knowledge, skills and abilities efficiently and work to the best of my potential with patience, consistence and team spirit for the betterment and progress of the organization

EDUCATIONAL QUALIFICATIONS:

Bachelor in Computer Science with 65.92 %, From ABC University in 2006

SUMMARY

· Strong knowledge on Project Management serving client on Distribution, Security, IT Infrastructure, Entertainment and Business Process and Outsourcing

· Resource Management, Cost Management & Vendor Management

· Risk Planning, Managing Project resource co-coordinating project change management, formal project closure and important aspects of my role.

· Highly focused, results-and goal-oriented as a strategic member of projects in the Information Technology with focus in the areas of technical support, operations & development.

· Technical, Analytical, Presentation, Communication and Leadership skills. Strong team player and ability to perform in both team and individual settings.

· Quick learner and excellent team player having ability to meet tight deadlines and work under pressure.

· Excellent Inter personal and Business communication skills.

· Quality Oriented mind set.

PROFESSIONAL EXPERIENCE:

ABC PVT. India LTD.

Designation: Project Management Officer (Infrastructure Specialist) : (Jan 2010– Till Date)

Worked as an Infrastructure Specialist for ABC Bank, UK

Accomplishment in project coordination, business/end-user interaction with excellence in complex, deadline-driven operations Developing training, documentation and reporting, project plans. Able to identify goals and priorities and resolve issues, easily establish rapport and credibility with diverse groups of business users and technical staff. Work equally well individually and as part of a team. Provided high-level support to various levels of executive administration

Role:

· Manage the designated project.

· Work closely with solution team, development team, leaders to plan, monitor & track progress.

· Develop an understanding of the business.

· Maintaining a track of activities in the Project through report creations.

· Provided Infrastructure support for Project.

· Handling all the incidents for the project issues until resolved

· Assisted in developing and maintaining operational procedures.

· Regularly review Program performance and be able to provide immediate snapshot views on overall/ specific areas within Program for process improvement.

· Deliver support to Project Managers during the audit for scheduling, Analysis and action plans.

· Project specific procurement, tracking and assignment.

· Managed project releases

Designation: Senior Technical Service Associate: (Jan 2008 – Dec 2009)

Role:

· Providing Primary support for IT infrastructure for leading global manufacturing (Gates) and Insurance (ACE) firm.

· Provided support to users through Calls and remotely

· Cross skilled and provides support for 2(ACE and Gates) different accounts.

· Interact and coordinate the support service with different teams in IBM and Client side.

· Managed transition of projects comprising Key responsibility of interacting with the clients user groups and Solutioning of the desk which includes streamlining of Helpdesk processes/concepts and Knowledge base.

· Created new Knowledge base all to-gather for the account, and also actively maintained the database by keeping it updated with all the important information.

· Perform incident management so that normal services are restored as early as possible.

· Coordinated high priority issues with support groups.

· Awarded the best performer award in ABC

· Participated in Global Delivery Framework meets.

· Mentored and trained new hires to the account.

ABC Pvt. Ltd

Designation: Technical Support Officer :( April 2007- November 2007):

Role:

· Providing voice Support for Windows XP users.

· Identifying and supporting technical issues Windows XP

· Was one of the best performers in the Team

Initiatives

Meeting deadlines and TAT (Turn around Time) without compromising on the quality norms and adhering to SLA.
Delivery Management & Post Implementation supports.
Understanding & co-ordinating client’s needs / enhancements, customisation, software-related
Achieving customer satisfaction by ensuring service quality norms and build the brand image by exceeding customer expectations

TRAININGS AND CERTIFICATIONS :

Real Time Programming in Embedded Systems

Microsoft Windows XP.

Certified in ABC Mainframes

SOFTWARE PROFICIENCY:

¨ Manual Testing-Basics of manual testing, Black Box testing, Types of testing, SDLC

¨ C,C++, Basic Java

¨ Front End : VB 6.0

¨ Operating Systems : MS DOS,WINDOWS 98,NT,2000,XP

¨ RDBMS: DB2

PERSONAL SKILLS:

Comprehensive problem solving abilities, good verbal and written communication skills, willingness to learn new things, hard worker