SAP CRM Resume

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                                                                                                                                  Manish Agarwal

                                                                                                                                     ©99xxxxxxxx 

                                                                                                                          manish@abc.com

               SAP CRM Functional Consultant              

 

SUMMARY

SAP CRM Functional Consultant with Total 2 years of experience.

• A total of 3.1 years of Experience. .

• Worked on Implementation and AMS projects.

·         SAP CRM 7.0 Web UI Customization.

·         Involved in upgrade, support and AMS projects on CRM 7.0. Sound knowledge in customizing and configuring the Basic functions like Organizational data determination, Partner processing, Transaction Processing text determination, Activity management, status profiles and Action profiles.

• Experience in WEB UI.

• Good functional Experience of Middleware in BDOC’S, data exchange between ERP backend & SAP CRM, and consistency & monitoring of the data exchange.

• Experienced in co-ordination with offshore, onsite development teams.

• Excellent verbal and written communication skills in order to facilitate business and technical discussions and document solutions.

• Involved in Migrating the All master data from 4.0 to & 7.0

Key Skills

SAP Suit Application: SAP ECC 6.0, CRM 4.0, CRM 7.0 and CRM EHP1

CORE COMPETENCIES

Base Customization:

• Business Partner, Business Partner Relationship, BP roles, Number Ranges
• Creation of Sales / Service Organization Structure, Org Determination Rule creation
• Creation of product master assign item category group to product, Configuring product by Creating attributes, Set Types, Product Hierarchy and category and assign to product.
• Creation and set up of Partner Function and Partner Determination Processing
• Creating and configuring transaction type like Lead, Opportunities, Quotations and Order, and Activity / Task Management, item category as per the business needs, maintaining item category determination for the items, copy control for the Follow up transactions
• Creation of Text Determination procedure, Date Profile, Status Profile to meet the business requirement
• Creation of action profile and actions, Scheduling of actions
• Setting up Product proposal , Up selling , Cross selling

CRM Web Client UI:

• Worked on CRM 2007 and CRM 7.0 Web UI configurations
• Configuration of Business role like Sales, Service and Marketing, Navigation bar profile, Work centre, Work centre links for the scenario’s Sales, Service and Marketing.
• Creating business role
• Configuration of PFCG role, Role configuration key.

CRM Sales, Service and Marketing:

• Activity Management, Opportunity Management,
• Marketing Planning, Marketing Analytics, Segmentation of Business partners and Target Groups, Mail form creation, Campaign Management, Configuration of Campaign planning, configures the Campaign types, Objectives and Campaign Execution.
• Up Selling
• Creation of External List Management
• Segmentation & Targeting

ORGANIZATIONAL EXPERIENCE

ABC Consulting, Delhi       

SAP CRM Functional Consultant

June 2011 to Present       

ABC Consulting, Delhi delivers business transformation and expert IT consulting for all size of organization. Exclusively focused on SAP solutions, provides better expertise, faster executive, and more cost effective solutions and services to customer. Our success is measured according to the outcomes experienced by our clients, such as service satisfaction, cost reduction, service improvement, and overall effectiveness improvement.

Client- Pet Edge (USA)

SAP CRM Functional Consultant

March 2013- Present

Roles & Responsibilities

·      Responsible for Configuring Sales document.

·      Configured Leads, activity and opportunity Transactions.

·      Monitoring of B-doc and queues.

·      Product Proposal – Up selling, Cross Selling,

Understanding the end-users’ Business requirements and converting them to functionalities. Explaining the Functional behaviour of the applications to Business Users

Client- AMS-Kohler (USA)

SAP CRM Functional Consultant

   September 2011- March 2013

Roles & Responsibilities

·      Migration of Data from system 4.0 to 7.0 at client side (Master data and transactional data) on client system.

Ø  Maintained functional specs for developers Based on the Requirements by studying Business Requirements given by client

Ø  Maintain customize setting for client Application interface development and to enhance the flexibility in different user interface views.

Ø  Analyze and discuss business scenario with client to migrate data and create specs as per client requirement.

Ø  Provide suggestion and supervision to developer to migrate Business partner, Transactions and IBase from 4.0 legacy CRM system to 7.0 global CRM system

Ø  Keep Constant supervision over data consistency during migration of Transaction Migration, Business Partner Migration, and IBase Migration.

Ø  Provide reports to client for post migration testing process and handle issues.

·      Majorly handling the production issue’s occurred on client side.

·      Master Data Configuration: Business Partner, BP Roles, Role Categories, Relationship Categories, designing the Master data models on the current customer master and Organization Model.

·      Transaction Data Configuration: Opportunity Management: Sales Cycle and Phases, Activity Management

·      Configuration related to transaction type like Status Management and Partner determination

·      Configuration of follow up documents like opportunity from a lead etc.

·      Configuration of item categories and item categories determination..

·      Designing the Organization structure and Configuring the scenarios around the Sales Processes such as partner determination, Org determination etc.

·      Involved in Base customization like Account Set up, Products, and Opportunities.

·      Core Configuration done in areas of Activity Management, Actions and Partner Determination.

·      Understanding the current business model by interacting with business users.

·      Configured lead Transaction and Lead Template for campaign.

·      Configured Marketing Segmentation and Mail form.

·      Configured Action and Org Management.

·      Activity Management: Customize Categories, Goals and Appointment Priorities, Customize Activity Reasons.

·      Web UI Configuration: Assignment Blocks, UI fields and other UI elements.

·      Test Case generation, Functional and Regression Testing, Executing Test Cases.

·      Understanding the end-users’ Business requirements and converting them to functionalities. Explaining the Functional behaviour of the applications to Business Users

Client- Waters Corporation (USA)

SAP CRM Functional Consultant

June 2011- September, 2011

Roles & Responsibilities

·      Responsible for Configuring Sales document.

·      Monitoring of sales order flow between CRM and ECC system.

·      Configured Leads, activity and opportunity Transactions.

·      Web UI Configuration: Assignment Blocks, UI fields and other UI elements

·      Test Case generation, Functional and Regression Testing, Executing Test Cases.

·      Coordinating with the developers in driving the issues and defects to closure.

·      Monitoring of B-doc and queues.

·      Understanding the end-users’ Business requirements and converting them to functionalities. Explaining the Functional behaviour of the applications to Business Users.

ACADEMICS

Bachelor of Arts (IT)

Master of Business administration                                                             

CERTIFICATIONS

            SAP CRM 7.0

REFERENCES AVAILABLE ON REQUEST

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