Sample Template of an Experienced Relationship Manager with MBA and great career objectives, Professional Curriculum Vitae with Free download in Word Doc (3 Page Resume) (Click Read More for Viewing and Downloading the Sample)
Sandipan Mukherjee
MB NO: +91-9xxxxxxxxx~
E-MAIL ID-sandipanmukherjee@abc.com
~ OPERATIONS / CUSTOMER
RELATIONSHIP MANAGEMENT ~
Offering over four
years of experience in managing Operations involving
Customer Service, Corporate Banking, Hospitality, Inventory & Supply Chain
Operations, Training, Marketing, Administration, Customer Relations, etc.
Outstanding abilities in coordinating with internal/external customers for
running successful business operations and experience of implementing
procedures and service standards for business excellence.
Proficient in managing
customer service operations and successfully achieving the given targets. Have
successfully & efficiently handled the operations with a proven track
record of understanding the requirements of the client & providing
customized services. An executor with exposure in managing operations
with an aim to accomplish corporate plans & goals successfully.
Solutions-driven,
customer centric professional with
significant experience in handling all aspects of service functions.
Resourceful at maintaining relationship with clients to achieve quality
product and service norms by resolving their service related critical issues.
Experience in functioning as an escalation gate to resolve critical issues
of the team members. Possess excellent interpersonal, communication &
organizational skills with proven abilities in team management, customer
relationship management & effective crisis management.
Areas of Multi-faceted strengths include:
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~Vendor Management
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~ Operations Management
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~ Logistics Management
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~ Marketing/ Business Development
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~ Merchandising (Consumer Durables)
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~ Inventory Control & Margin Check
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~ Training/Team Management
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~ Budgeting & Cost Optimization
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- Customer Relationship Management
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~ Front Office Management
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~Promotions/ Brand development
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~ Financial Statement Analysis
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~ Cash Operations- Corporate Banking
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~ Benchmarking & Competition Analysis
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~Distribution - FMCG
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PROFICIENCY FORTE
Ê Heading operations with view to achieve
business objectives & ensure top line and bottom line profitability.
Ê
Leading,
mentoring & monitoring the performance of the team to ensure efficiency
in business operations, meeting individual & group target.
Ê
Planned effective
Sales Planning for branches with focus on High margin products, Private
labels, new product introduction & effective target
distribution.
Ê
Ensuring
high-quality customer experience, elevating
customer satisfaction, while adhering to the timelines and work processes and
thus managing cost-effective operations.
Ê
Reviewing
financial statements for smooth operations.
Ê Tracing variety of data to forecast buying
trends. Analyze competition, market positions, product lines and service
levels.
CAREER
SCAN
ABC BANK, KOLKATA
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OFFICER, GLOBAL CASH OPERATIONS
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June 2012- August 2012
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ROLES AND RESPONSIBILITIES
·
Cleared - funds and
financial products moved between buyer and seller;
·
Settled - ownership
confirmed efficiently and accurately;
·
Reconciled -
correctly documented and reported.
·
Running processes to clear and settle
transactions;
·
Reconciling systems by checking that
the data flows from the revenue-generating front office to the operations
systems (operations control);
·
Monitoring the activity and reports of
daily transactions;
·
Investigating breaks in the cash account.
·
Liaising with clients regarding
transaction settlements, as and when required;
·
Troubleshooting systems problems.
·
Handling Payments Procedure which
includes RTGS, NEFT and Fixed Deposits
for Corporate Account.
PRE-MBA
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ABC INDIA PVT. LTD., KOLKATA
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CUSTOMER SERVICE
EXECUTIVE
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March 2009- June 2010
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ROLES AND RESPONSIBILITIES
·
Maintained
Customer Service Levels as per Company guidelines, by checking in various
reports of Customer Waiting Time in Branch & Service Points Audits, average
time to process and order for a consultant, accuracy, speed & levels of
customer satisfaction.
·
Maintaining excellent service quality at the
time point of enquiry and follow up.
·
To ensure
that all marketing plans and information are received from the Marketing Ops Manager
and translated into clear team briefs.
·
Work with
the team leader for the Support Team, Marketing team and other managers to
identify gaps in the service where more customers can be guided to make
improvements to help them in achieving targets.
·
Identify and
investigates growth opportunities for the company with the customers
adherence, created new push sale trackers for Front Desk and Back End Tele
Callers.
·
Attentively kept close check on minimum par
stock in stores for effective material management.
·
Strategized the long term business
directions of the region to ensure maximum profitability in line with
organisational objectives.
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- Monitored
Call answering process, average time to place an order over phone and
productivity report.
ABC, KOLKATA
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GUEST SERVICE
ASSOCIATE
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Jan 2007- March 2009
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ROLES AND RESPONSIBILITIES
·
Ensured maximum guest satisfaction by closely interacting with guests to
understand their requirements & customizing products & services to
their needs. Provided training as well as motivated the front line staff to deliver 100% guest satisfaction.
·
Implemented systems, managing daily
operations to achieve maximum efficiency in various operations; implemented
strategy to exceed revenue budgets, increase footfalls and brand loyalty.
·
Developed budgets & annual plans to manage facilities as per
organisational needs & parameters.
·
Strictly adhering to the established operating
expenses, control costs and obtain correct room revenue.
·
To assist in the training of the Front Desk, Bell
desk, Guest services, ensuring they have the necessary skills to perform their
duties with maximum efficiency.
·
To conduct daily pre-shift briefings of employees
on rooms occupancy, arrival & departures, functions / events and special
attention that is needed.
·
To liaise with housekeeping and other related
department on daily operation.
·
To have a thorough understanding and knowledge of
all Rooms related service and product and up sell alternatives.
Degree
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School/University
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Marks
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Achievements
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Year
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Masters in Business Management
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ABC University, UK
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73%
(Distinction)
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Ranked 2ndin
the batch
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2012
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Industrial Certified Accountancy (ICA)
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ICA Institute, Kolkata
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Secured
highest grade A
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2007
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Bachelors in Hospitality Management
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ABC, Kolkata
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65%
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Batch topper
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2007
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Class XII
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ABC School, Kolkata
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63%
(Accountancy and Business Commerce)
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2004
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Class X
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ABC School, Kolkata
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65%
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2002
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·
MS OFFICE SUITE : MS OFFICE, EXCEL,
POWERPOINT
·
VARIOUS BANKING, FMCG (POINT OF SALE) AND
HOSPITALITY SOFTWARE
·
ACCESS TO INTERNET
Date of Birth
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: 12/07/1986
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Permanent Address
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: 180
M G ROAD, Kolkata- 700107
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Passport Number
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: G0XXXXXXX
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Languages known
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:
English, Hindi and Bengali
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