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Pratham Kholi
Mobile : +91 XXXXXXXXXXX
           
E-Mail             : prathamkholi@abc.com


Seeking a position in company where I can maximize my management, analytical and interpersonal skills by participating in business development opportunities where my past experience will add values.


PROFESSIONAL SYNOPSIS

                                               

§  PGDRM/MBA in retail with more than 2 years of experience in cost optimization, business planning, consulting.

§  Currently associated with ABC India limited as Supervisor

§  Good communicator with strong analytical and problem solving skills.




CAREER HIGHLIGHTS


Organization          :          ABC India limited
Duration      :         May 2012 to till date
Designation   :       Supervisor

KEY RESPONSIBILITIES HANDLED
·         Customer Service
·         Cashiering
·         Team Management
·         Maintaining  the store standard
·         Achieving store targets
·         Mystery shopping
·         Inventory management
·         Cost management


Organization          :         ABC Group (ABC Bazaar)
Duration      :         October 2010 to April 2012
Designation   :       Retail Operation Executive

KEY RESPONSIBILITIES HANDLED

 Store Operation
·         Inventory Control (Defective & Damage control, Shrinkage control, Negative Inventory Control).
·         Warehouse Management.
·         Customer Service Management (includes problem solving, enhancing service quality, training to Customer service executives, data management etc.)
·         SOP Audit. (Internal audit for sales, warehouse, customer service, inventory and other operation parameters.).
·         Implementation of Swagat (Store Opening & Closing process).
·         On time completion of SMT (Store Management Task)

Inventory Control
·         Proper management of stocks on floor for Defective & Damage control.
·         To ensure proper Inwarding & Outwarding of stocks at warehouse.
·         Ensure proper documentation at Warehouse.
·         Stock transfer from one site to other site by raising STN in SAP.
·         Follow-up to backend category team for proper availability of stocks on floor.
·         Control over negative inventory & shrinkage.
·         Daily PI of High Value products (Inventory counting process).
·         Clearance of GIT (Goods In Transit)
·         To keep WBC (product with barcode issue) zero.
·         I-doc generation for solving of barcode & price mismatch issue.
·         Control over scrap sale.
·         Report generation & Data Analysis.


Customer Service
·         Ensure proper customer service management as per Store Operation Procedure.
·         Handling customer queries.
·         Solving Billing Error issues & maintaining the benchmark.
·         Solving Offer/Promotion related issues.
·         Solving Share with us (online customer feedback) issues within deadline.
·         Control over Sales Return.
·         Achievement of Power of One (CSR activity of Big Bazaar) target.
·         Smooth functioning of H-Care (online Home Delivery process for Electronic & Furniture)
·         Leading CSE & Cashier Team.

           Organization        :         ABC Ltd
          Duration      :         July2010 to September 2010.
          Designation  :         Fashion Assistant.

KEY RESPONSIBILITIES HANDLED

·          Lead generation and conversion.
·          Replenishment of the merchandise on the floor
·          Ensuring the best of customer service is provided to the customer. 
·          Ensuring no loss of merchandise is done from the store.
·          Routine physical verification of merchandise on and off the floor.
·          Cashiering.
·          Visual Merchandising representative.

           Organization        :         ABC Garments
          Duration      :         October 2009 to June 2010
          Designation  :         Trainee Store Manager
               
KEY RESPONSIBILITIES HANDLED
·           Ensuring 100% achievement of target.
·           Lead generation and conversion.
·           Opening and closing the store.
·           Replenishment of the merchandise on the floor.
·           Ordering of merchandise on the company’s website. ROS operation.
·           Preparing different statistical reports, pivot table, and graphical presentation.
·           Generate Daily / Weekly / Monthly Reports
·           Maintain accounts of the store.
·           Ensuring the best of customer service is provided to the customer. 
·           Maintaining overall operations of the store.
·           Ensuring no loss of merchandise is done from the store.
·           Routine physical verification of merchandise on and off the floor.
·           Shopper software operating system which maintains stock & Cash.


COMPUTER SKILLS
P          
§  Good hold on MS Office.
§  Posses all the basic knowledge of the computer
§  Retail Solutions POS, JDA,  SAP .


KEY PROJECTS UNDERTAKEN

  • Brand Audit of ABC in Bhubaneswar.
  • A study on “Retail Ambience & Environment”
  • Organized Retail Fair at ABC, Bhubaneswar

PERSONAL DETAILS

STRENGTHS
·         Adaptability: A penchant to adapt to the conditions & level of the environment accordance with the requirement of the given situation.
·         High Sense of affiliation: An extrovert to the core, prefer to interact with people of all walks of life and varying strata of society. Ability to quickly establish rapport with others.
·         Team Work: Enjoy being a part of a group & achieve combined goals. A definite team player.



Date of Birth                 :           31th January 1985
Father’s Name               :           Mr. S K Kholi
Sex                               :           Male
Blood group                 :           O+
Domicile                       :           Kolkata, West Bengal
Languages                     :           English, Hindi & Bengali.
Marital Status                 :           Single

      
 I declare that the information given above is true to the best of my knowledge

                                                                                   
Date: 

Place:   Kolkata                                                                                                (Pratham Kholi)

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