BPO Call Centre Resume Sample

Example of Lates Sample Resume Free Download Professional Curriculum Vitae of BPO Call Centre Employee with Experience  for BPO Jobs (3 Page Resume) (Click Read More for Viewing and Downloading the Sample)

CURRUCULUM VITAE

Sameer ojha

Mail ID: sameer@abc.com

Mob-9000000000/ 8000000000                                                                                           

ABOUT MYSELF

I am very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

EDUCATIONAL QUALIFICATION

·         Madhyamik from W.B.C.S.E in the year of 2005.

·         H.S from W.B.B.H.S.E in the year of 2007

·          B.Com in the year of 2010 (Calcutta University)

OTHER QUALIFICATION:-

·         Knowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant with Internet.

PERSONAL PROFILE:-

Father’s Name                                 :        Lt.S K Ojha

Address                                             :        180 M G Road, 4th Floor,

                                                            :        Kolkata-700000

Date of Birth                                                :        10^th February 1988.

Marital Status                                  :        Married

Languages Known                          :        English, Hindi & Bengali.

Hobbies                                             :        Listening Music.

Nationality                                       :        Indian.

EXPREANCE:-                                                                  

Working with ABC BPO (ABC PROCESS) Oct, 2009 to Feb, 2012 

Designation:-Executive-Operation (11 months)

Key Accomplishments:

• Handling customer of prepaid of ABC (KOLKATA & ROWB).
• Meet the Difficulties of customer queries.
• Motivating existing customers to use new & upcoming VAs.
• Achieving all types of targets.
• Handling the GPRS help desk.
• Handling the higher escalation calls. & 3G enquiry calls.

Designation:- Non-Calling Agent (18 months)

Key Accomplishments:

• Handling the higher escalation calls.
• Take Responsibility of enter floor.
• Meet in daily service level and Answering level.
• Meet in floor AHT.
• Break Management.
• People Management.

Working with ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012

                   

 Designation: Team Leader.

Key Accomplishments:

·         Handling a team of 28 Agent’s.

·         Meet the Team, Shrinkages and Attrition.

·         Meet the team login hours, AHT and Quality.

·         Take Responsibility of enter floor.

·         People Management.

·         Break Management

·         Meet in floor AHT

• Meet in daily service level and Answering level.
• Achieving all types of targets.

Working with ABC (ABC Process) Oct, 2012 to till date

Designation: Spoke Officer.

Key Accomplishments:

• Verify customer documents.
• Activated customer’s Prepaid new connection.
• Prepare daily MIS.
• Handling Distributor & Customer queries.
• Activation withing TAT.

·         People Management.

·         Training to distributor and channel partner.

·         Escalate any Issue & resolved.

Thanks & Regards,

Sameer Ojha

+91 9000000000

+91 8000000000

Mail: - sameer@abc.com 

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