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George Thomas                                                    

                                                                                                 Mobile No: 
180 M G Road,                                                                        Res. Mob No:

19^st Cross,                                                                                Email:

Bangalore-5XXXXX                                                                                               

                                                                                                

                                                                                                                                                                            

                                                                                                                    

Objective

                                                                         

    To obtain a challenging position in a dynamic organization and be an integral part of growth oriented company. To utilize and grow my analytical, research and technical skills in Systems Administration

                                                                                                                     

Experience Summary

• Over 3 years of industrial experience in Microsoft Windows Platform.
• MCP, MCSA, MCSAM, MCSE Course.
• Good technical skills & troubleshooting skills.
• Excellent communication and customer management skills.

Job Title History

Designation                           Company                                 Period

Technical Support Engg            Company                                    December 2008 - Present

Desktop support Engg              Company                                     April 2008 – November 2008

                                           

Desktop Support Engg             Company                                     December 2005 – January 2007

                                
           

Computer Skills

  Server                :   Windows® (2000 & 2003 Server)

  Client                  :   Windows® (9X, ME, 2000 Professional, XP, Vista)
  Applications       :   MS Office (2000, XP, 2003, 2007)

                                 (Word, Excel, PowerPoint, Outlook ),Lotus Notes,
                                 Net meeting, VNC Viewer,  Internet, Antivirus, Firewall, VMWare etc.

Technical Knowledge

¨       Assembling of PC’s

¨       Installation & Troubleshooting of Software’s & Hardware Devices

¨       Installation & Troubleshooting of  Operating System

¨       Configuration of Domain & Workgroup

¨       Configuration of ADS, DNS, Wins, DHCP, IIS, Profiles, Group Policy

¨       Configuration of Exchange Server, Users & Groups, OU, Cluster nodes

¨       Installation & Configuration of Router, Switch, Modem

¨       Configuration of  VLan, VPN, Nat , RRAS , Sites etc

¨       Installation & Configuration of Wireless Access Point, Bluetooth.

Work Experience

Total Experience:3 Years

1) Working as a Technichel Support Engineer with ABC Computers Ltd, Bangalore for its Client ABC Technologies, and Bangalore from December 2008 onwards.

       1)  Supporting Of Computer Software & Networking.

2)     Working with Outlook & Outlook Express, Lotus Notes.

3) Troubleshooting Software through remotely using Net meeting, VNC viewer and Dame       ware

       4)  Escalation of customer issues with different levels of support.

       5) Configuration of Printers, Scanners through remotely.

        

       6)  working experience in Citrix platform

2)Worked as Desktop support Engineer with Cognizant technology solution, Bangalore from April 2008 to November 2008

1)     Supporting Of Computer Hardware & Networking.

2)     Installation of Windows  2000 / 2003 Servers

a.     Active Directory Management, Group Policy Management

b.    Configuration of DNS, DHCP Servers

3)     Installation & Troubleshooting of Client Operating System.

4)     Escalation of customer issues with different levels of support.

5)     Backup Using Backup Exec 9.1/ NTBackup.

6)     Working with Outlook & Outlook Express.

       7)  Configuration of Modem, Printer & other Hardware Devices.

3) Worked as Desktop Support Engineer with Trax e services from December 2005 to January   2007

        1)  Assembling of PC.

        2)  Troubleshooting of Operating system and Hardware devices.

        3)  Working with Outlook Express & Outlook.

        4)  Responsible for Backup using NTBackup.

Academic

                                                                           

1) Diploma in Computer Science with 60% from ABC Technichel University, Bangalore         

     In the year 2004

2)  SSLC with 52% from The ABC English medium school (CBSE) High School Year 2001.

                               

Technical Qualification

1) Master in Network Administrator from ABC Computer Hardware & Networking Institute,   Shivajee nagar, Bangalore in the year   2007.(Duration: 1 year)

        Level 1

v  Network Essentials (N+)

v  Microsoft Certified System Engineer (MCSE) 2003

v  Cisco Certified Network Associate (CCNA)

        Level 2

v  Certified Wireless Network Administrator (CWNA)

v  LINUX (Red hat Enterprises Linux)

v  Checkpoint Certified Security Associate (CCSA)

v  Cisco Secure PIX Firewall Advanced (CSPFA)

                                                              

  

Languages Known

  English, Hindi, Bengali, Kannada

Personal Details

  Name                                  :     

  Sex                                    :      Male

  Date of Birth                        :     

  Father’s Name                     :     

  Marital Status                       :      Single

  Nationality                           :      Indian

  Caste & Religion                  :     

Permanent Address             :     

Passport Details:

Passport no                    :     

Date of Issue                  :     

Date of Expiry               :     

Declaration:                                                  

  I, hereby declare that the above furnished information is authentic to the best of my knowledge.

Place: Bangalore                                                                     George Thomas

Date:          

                                         
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